Contact us
Location
Hangzhou City, Zhejiang, China.
P.C. 310013
Call Us
+86-571-87870111
Hours
Office: 8am – 6pm
Frequently Asked Questions
Which countries can you ship forage balers to? Who covers shipping and customs duties?
Last year we shipped to over 40 countries including the United States, Canada, Australia, New Zealand, Germany, France, Poland, Brazil, Argentina, South Africa, and many more. All machines are shipped by 20ft/40ft sea containers. We offer both FOB and CIF terms. Ocean freight is paid to the destination port, and import duties, taxes, and customs clearance are handled by the buyer. We provide full sets of commercial invoices, packing lists, certificates of origin, and fumigation certificates.
How long does it take from order to delivery of the forage balers?
Standard models in stock: 7-15 days from factory. Custom paint or machines with net-wrap system added: 25-35 days. Sea shipping time:
- West Coast USA: 40-50 days
- East Coast USA: 55-65 days
- Europe: 30-45 days
- Australia/New Zealand: 35-45 days Urgent orders can go by air freight, but the cost is considerably higher
Are spare parts easy to get? If something breaks in the US or Australia, can I source parts locally?
About 80% of the chains, bearings, twine knotters, and belts are fully compatible with John Deere, New Holland, and Krone, so most local farm equipment dealers already stock them. We also keep over RMB 10 million worth of spare parts in stock year-round. If anything goes wrong, just send photos via WhatsApp – we’ll identify the part and ship it via DHL within 24 hours (free of charge during warranty). Most parts arrive on your farm in 4-7 days.